Privacy Policy

The pan-Canadian Pharmaceutical Alliance (pCPA) is an independant organization whose membership includes provincial, territorial and federal public drug plans. We are committed to respecting your privacy and protecting your personal information, whether you are visiting our website or providing contact information. This policy describes how we collect, use and disclose any information collected through the pCPA website.

Collection of information

We only collect personal information that you provide voluntarily. Personal information (including name, address, phone number and email address) is not collected from use of this site unless specifically and clearly requested.

Only staff members directly involved in relevant activities (responding to a request, preparing website analytics) have access to this information.

Website analytics and cookies

When you browse or download information from our website, our servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes. The information is analyzed for operational trends, performance and for ways to improve our sites. The pCPA cannot identify you from this information.

We collect the following standard types of information:

  • Internet protocol (IP) addresses of the computers being used to access our site
  • operating systems and the types and versions of browsers used to access our site
  • internet service providers used by visitors to our site
  • dates and times users access our site
  • pages visits
  • keywords users enter into our search engine
  • names and sizes of files requested

This information is processed in a way that does not identify the user. Rather, it is used in an aggregate form to understand how visitors use our website and how we can better serve visitors. We rely on a third-party tool, Google Analytics, to evaluate the use of our site and website activity. Cookies used on this website do not give us access to anything on your hard drive and cannot do anything to your computer. Cookies are encrypted for security purposes to make any information in the cookie unreadable to anyone except pCPA.

Most web browsers automatically accept cookies. However, you can choose to set your web browser to detect and reject cookies, to accept cookies from all sites, or to prompt you whenever a site wants to send you a cookie. If you choose, they may be used to “remember” your password and make it easier and faster to log-in to certain sites. Check your browser’s Help files to learn how to do this.

Declining cookies may prevent you from taking full advantage of this website.

Use of information

Personal information collected by pCPA is used only for the purpose of which it is collected (for example, to respond to inquiries), unless you specifically agree to the use of personal information for additional purposes.

The pCPA will not share, rent or sell your personally identifiable information with any third parties.

Third-party websites

As a convenience to our website visitors, the pCPA website may contain links to third-party websites. Those sites are not covered by this policy. We invite you to examine the privacy policies and terms of use of third-party websites when you access them. The pCPA is not responsible for the privacy practices or content of any third-party website.

Legal disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our site.

Contact us

If you have questions, comments or concerns regarding our privacy policy, please contact us at [email protected].

For information about the privacy laws of the different jurisdictions of the pCPA, please refer to their respective websites.

Updates to our privacy policy

We may review and update this policy from time to time. The date of the last update is available at the bottom of this policy.

Last updated: August 2023