Work for the pCPA

The Employee and Labour Relations Specialist play a pivotal role in fostering a positive, productive, and legally compliant workplace.  The specialist serves as a trusted advisor to management and employees, providing expert guidance on a wide range of labour relations matters, including collective agreements, workplace investigations, conflict resolution, performance management, and policy interpretation.  This role is part of a collaborative HR team ensuring an inclusive employee experience.  

About the role

The Employee and Labour Relations Specialist play a pivotal role in fostering a positive, productive, and legally compliant workplace.  The specialist serves as a trusted advisor to management and employees, providing expert guidance on a wide range of labour relations matters, including collective agreements, workplace investigations, conflict resolution, performance management, and policy interpretation.  This role is part of a collaborative HR team ensuring an inclusive employee experience.

The Employee and Labour Relations specialist holds a degree in human resources, industrial relations, law or an equivalent combination of education and experience and has 3 to 5 years of experience working as an Employee and Labour Relations specialist or in a similar role. The ideal candidate should have In-depth knowledge and application of multi-jurisdictional requirements and regulatory frameworks in employment and labour law.  

The ideal candidate must have worked in a unionized environment and have excellent interpersonal, negotiation, and conflict resolution skills. CPHR designation is preferred.

Specific deliverables and authorities

Labour Relations (Multiple Jurisdictions)

• Interpret and apply collective agreements and labour legislation.
• Support grievance and arbitration processes, including investigation, documentation, and resolution.
• Assist in collective bargaining preparations and negotiations.
• Liaise with union representatives to maintain collaborative relationships and resolve workplace issues.
• Monitor and analyze labour relations trends and recommend proactive strategies 

Employee Relations

• Provide guidance to managers and employees on performance management, discipline, and conflict resolution.
• Conduct workplace investigations related to complaints, harassment, and misconduct.
• Support the development and implementation of employee engagement initiatives.
• Advise on policy interpretation and ensure consistent application across the organization.
• Collaborate with HR and leadership to promote a positive work culture and address employee concerns.

Compliance and Policy

• Ensure compliance with employment and labour laws, multi-jurisdictional regulations, and internal HR policies.
• Contribute to the review and development of HR policies and procedures.
• Maintain accurate records of cases, grievances, investigations, and other employee and labour relations activities. 

Accountability

• Accountable to the Manager, Employee and Labour Relations.
• Acts as a backup for Human Resources positions.

Qualifications

Education and experience

• A degree in Human Resources, Industrial Relations, Law or an equivalent combination of education and experience.
• 3-5 years' experience working as an Employee and Labour Relations specialist or in a similar role.   

Specialized knowledge

• In-depth knowledge and application of multi-jurisdictional requirements and regulatory frameworks in employment and labour law, including the Labour Relations Act, the Employment Standards Act, and provincial and territorial language legislation.
• Experience in a unionized environment is required.
• Experience conducting investigations into workplace complaints.
• Excellent interpersonal, negotiation and conflict resolution skills.
• CPHR designation is preferred 

Skills and abilities

• As English is the primary working language at the pCPA, exceptional written and verbal communication skills in English are required
• Effective written and verbal communication skills in French is required.
• Strong understanding of collective agreements, grievance handling, and arbitration.
• Ability to mediate, negotiate, and facilitate difficult conversations.   Exceptional partner engagement abilities, committed to building an effective and dynamic organizational culture.
• Proven problem-solving abilities, adaptability, and ability to exercise astute judgment.
• Ability to influence and coach on sensitive matters.
• Strong business and digital acumen.

Employment terms

• The hiring salary range for this full-time permanent position is $ 94,900 - $ 114,300. This range reflects the salary for candidates with varying experience levels, job knowledge, and qualifications relevant to the position. Specific offers will be based on individual backgrounds and qualifications.
• The pCPA provides employees with a comprehensive group benefits package from the first day of employment.
• The ideal candidate must be legally eligible to work in Canada and can work from any location within Canada
• This position requires frequent travel in different provinces and territories, including periodic multi-day, overnight trips.    

If you are interested in this position, please submit your application by the end of Wednesday, November 19, 2025.

We thank all those who apply; however, only those chosen for further consideration will be contacted.

The pCPA is an equal-opportunity employer. In accordance with the Accessible Canada Act, 2019, and all applicable provincial accessibility standards, the pCPA will provide accommodation for applicants with disabilities upon request throughout the recruitment, selection, and/or assessment process

The Learning and Development specialist (L&D specialist) is responsible for designing, delivering, and evaluating training programs that enhance employee skills, support career growth, and align with organizational goals. This role plays a critical part in fostering a culture of continuous learning, improving performance, and supporting talent development across the organization.

About the role

The Learning and Development specialist (L&D specialist) is responsible for designing, delivering, and evaluating training programs that enhance employee skills, support career growth, and align with organizational goals. This role plays a critical part in fostering a culture of continuous learning, improving performance, and supporting talent development across the organization.

The L&D specialist holds a degree in education, human resources, organizational development, or a related field and has 3 to 5 years of experience in learning and development, training, or a similar role. The ideal candidate has experience with e-learning development and LMS platforms and is familiar with competency frameworks and career development planning. 

The ideal candidate should possess expert knowledge in adult learning principles, curriculum development and instructional methodologies.

Specific deliverables and authorities

• Collaborate with managers and HR to conduct skills gap analyses to identify current and future learning needs.
• Design, implement, and evaluate organizational development programs, including leadership development, succession planning, and talent management.
• Develop and facilitate training programs and workshops focused on leadership, team effectiveness, and employee development
• Upload, track, and report on course completion and learner progress.
• Measure training effectiveness using feedback, assessments, and performance data.
• Support inclusivity, diversity, equity, and accessibility (IDEA) efforts through targeted programs and initiatives.
• Partner with subject matter experts (SMEs) to ensure content accuracy and relevance.
• Support change management initiatives through targeted learning interventions.
• Support employee growth through personalized learning pathways.
• Manage vendor relationships related to HR programs and tools

Accountability

• Accountable to the Manager, Employee and Labour Relations.
• Acts as a backup for Human Resources positions.

Qualifications

Education and experience

• A degree in Education, Human Resources, Organizational Development or an equivalent combination of education and experience.
• 3-5 years' experience in learning and development, training or in a similar role.

Specialized Knowledge 

• Certification in instructional design, adult education, or training is preferred.
• Experience with e-learning development tools and LMS platforms.
• Familiarity with competency frameworks and career development planning is an asset. 

Skills and abilities

• As English is the primary working language at the pCPA, exceptional written and verbal communication skills in English are required.
• Effective written and verbal communication skills in French (asset)
• Proficiency in adult learning principles, curriculum development, and instructional methodologies.
• Strong ability to lead engaging training sessions, workshops, and webinars.
• Skilled in conducting training needs analyses and aligning learning strategies with business objectives.
• Comfortable working in dynamic environments and adapting learning strategies to evolving organizational needs.
• Exceptional abilities in time management, work duties organization and prioritization.
• Commitment to continual learning and a drive for intellectual curiosity to innovate and improve.
• Demonstrated proficiency in delivering training and presentations.
• Exceptional partner engagement abilities, committed to building an effective and dynamic organizational culture.
• Proven problem-solving abilities, adaptability, and ability to exercise astute judgment.
• Strong business and digital acumen.

Employment terms

• The hiring salary range for this full-time permanent position is $ 94,900 - $ 114,300. This range reflects the salary for candidates with varying experience levels, job knowledge, and qualifications relevant to the position. Specific offers will be based on individual backgrounds and qualifications.
• The pCPA provides employees with a comprehensive group benefits package from the first day of employment.
• The ideal candidate must be legally eligible to work in Canada and can work from any location within Canada
• This position requires frequent travel in different provinces and territories, including periodic multi-day, overnight trips. 

If you are interested in this position, please submit your application by the end of Wednesday, November 19, 2025.

We thank all those who apply; however, only those chosen for further consideration will be contacted.

The pCPA is an equal-opportunity employer. In accordance with the Accessible Canada Act, 2019, and all applicable provincial accessibility standards, the pCPA will provide accommodation for applicants with disabilities upon request throughout the recruitment, selection, and/or assessment process

We are seeking a proactive, detail-oriented Project Management and IT Support specialist with essential IT helpdesk and operations support duties at the pCPA to ensure successful and timely delivery to meet the organization’s core business goals and priorities.

Reporting to the director, Infrastructure and Projects, this role is key to driving project success across departments, supporting operational excellence initiatives, and ensuring smooth, first-line IT support for our internal teams in a remote environment. 

About the role

We are seeking a proactive, detail-oriented Project Management and IT Support specialist with essential IT helpdesk and operations support duties at the pCPA to ensure successful and timely delivery to meet the organization’s core business goals and priorities.

Reporting to the director, Infrastructure and Projects, this role is key to driving project success across departments, supporting operational excellence initiatives, and ensuring smooth, first-line IT support for our internal teams in a remote environment.

The ideal candidate holds a college diploma or bachelor’s degree in project management, Information Technology, Business Administration, or a related field and has 5+ years of relevant experience in project management and IT support roles.

If you're a collaborative, systems-oriented project professional who thrives in fast-paced, digital-first environments, we want to hear from you.

Key responsibilities

Project management support

• Assist in the planning, scheduling, and execution of multiple cross-departmental projects.
• Maintain and update project trackers, progress reports, risk logs, issue logs, and budget spreadsheets.
• Coordinate and lead project meetings; draft agendas, document detailed meeting minutes, record action items, and ensure follow-up execution.
• Drive operational improvements by identifying gaps and recommending enhancements to workflows, tools, and procedures.
• Collaborate with cross-functional teams to identify, map, and streamline inefficient processes.
• Manage project documentation repositories using platforms like SharePoint or Microsoft Teams.
• Participate in post-project reviews and lessons-learned sessions to capture improvement opportunities.
• Assist with report preparation for executive leadership, including project health updates and dashboard summaries.

IT support and operations

• Provide internal IT support requests, Tier 1 troubleshooting for hardware, software, connectivity, and account access issues.
• Support user account management activities, including password resets, group assignments, and permissions management in Microsoft 365.
• Assist with the onboarding and offboarding of employees, ensuring provisioning of devices, licenses, and system access.
• Support device management and compliance activities using remote management tools (e.g., Intune, RMM Tools).
• Maintain IT asset inventories for hardware, software licenses, and accessories.
• Provide basic administration support for cloud applications, including SharePoint, Teams, and Exchange Online.
• Document frequent issues, resolutions, and standard troubleshooting procedures in our knowledge base.
• Escalate complex incidents to appropriate Tier 2/Tier 3 support or external vendors when necessary.
• Assist with cybersecurity awareness initiatives, basic endpoint monitoring, and ensuring systems meet baseline compliance standards.

Accountability

• Accountable to the director, Infrastructure and Projects.

Qualifications

Education and experience

• College Diploma or bachelor’s degree in project management, information technology, business administration, or a related field.
• 5+ years of relevant experience in project management and IT support roles.
• Project Management certification (e.g., CAPM, PMP, Agile/Scrum training) is strongly preferred.
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are considered assets.
• Experience with Power BI, Power Automate, or low-code automation platforms (mandatory).
• Exposure to cybersecurity principles or participation in a security awareness program (asset).
• Experience supporting remote workforces and optimizing virtual collaboration environments (asset).
• Background working in organizations with compliance or regulatory requirements (e.g., GDPR, HIPAA) (asset).
• Familiarity with SIPOC diagrams, process mapping, or workflow analysis (asset).

Specialized Knowledge

Project management skills

• Strong organizational skills with the ability to prioritize and multitask across multiple concurrent projects.
• Familiarity with project management methodologies such as Agile, Scrum, and Waterfall.
• Proven ability to coordinate meetings, manage deliverables, and enforce accountability across teams.
• Demonstrated experience maintaining project schedules, budgets, and compliance records.
• Experience developing and maintaining process documentation and SOPs.
• Exposure to process improvement methodologies (e.g., Lean, Six Sigma) is an asset.

IT support skills

• Basic troubleshooting skills for Windows laptops, mobile devices (iOS/Android), and peripheral devices.
• Experience supporting Microsoft 365 cloud services including Teams, SharePoint, Exchange Online, and OneDrive.
• Knowledge of remote support platforms and device management systems (e.g., Intune, Pulseway, TeamViewer).
• Familiarity with identity and access management concepts (e.g., MFA, Conditional Access Policies).
• Exposure to endpoint security tools (e.g., antivirus, EDR solutions like Bitdefender or Crowdstrike).
• Ability to translate technical information into easy-to-understand guidance for end-users.

Software knowledge

• Project Management Tools: Asana, Trello, Smartsheet, Microsoft Project, Monday.com.
• ITSM / Ticketing Systems: Zendesk, Freshservice, Zoho Desk, ServiceNow.
• Microsoft 365 Suite: SharePoint, Teams, Word, Excel, Outlook, Planner, Power Automate (basic familiarity is a plus).
• Remote Support & Device Management: Microsoft Intune, RMM Tools, TeamViewer.

Skills and abilities

• As English is the primary working language at the pCPA, exceptional written and verbal communication skills in English are required.
• Effective written and verbal communication skills in French (asset)
• Comfortable taking a leading role in meetings and driving tasks to completion.
• Detail-oriented, with strong skills in documentation and record-keeping.
• A proactive, problem-solving mindset with a service-first attitude.
• Strong time management skills, capable of operating autonomously in a remote-first environment.
• Demonstrated ability to work collaboratively across departments and influence without direct authority.
• A commitment to continuous learning in both project management and IT fields.

Employment terms  

• The hiring salary range for this full-time permanent position is $94,900 - $116,300. This range reflects the salary for candidates with varying experience levels, job knowledge, and qualifications relevant to the position. Specific offers will be based on individual backgrounds and qualifications.
• The pCPA provides employees with a comprehensive group benefits package from the first day of employment. 
• The ideal candidate must be legally eligible to work in Canada and can work from any location within Canada.      
• This position requires frequent travel to different provinces and territories, including periodic multi-day, overnight trips.

If you are interested in this position, please submit your resume and cover letter in one PDF document, using the naming convention “FirstName LastName – Project Management and IT Support Specialist” and address it to the manager, HR and Office Administration at [email protected] by the end of Thursday, October 30, 2025.

We thank all those who apply; however, only those chosen for further consideration will be contacted.   

The pCPA is an equal-opportunity employer. In accordance with the Accessible Canada Act, 2019, and all applicable provincial accessibility standards, the pCPA will provide accommodation for applicants with disabilities upon request throughout the recruitment, selection, and/or assessment process.